Frequently asked questions

GOOD QUESTIONS. CLEAR ANSWERS.

What is ÉLAN?

A compact personal vibrator with a distinctive three-part silhouette, for adults aged 18 and over. Choose Red or Purple; current availability is shown on the product page.

How much is ÉLAN?

$39.99 USD as a one-time purchase, with free standard shipping to supported destinations. There is no membership or recurring fee.

What else does DOVIAR offer?

A full collection alongside ÉLAN: toys, pieces for couples, care and storage, and gift sets, from $38.99 USD, plus the GLIDE water-based lubricant and RINSE toy cleaner spray add-ons at $24.99 USD each. Every product is a one-time purchase. Shop all.

When will my order arrive?

Standard shipping is free on every order. Supported destinations and delivery estimates appear at checkout. Tracking information, when available, is included in your dispatch email. See shipping and delivery for processing and transit details.

Can I return a product?

Our voluntary guarantee covers your first product shipment: request a change-of-mind return within 30 days of confirmed delivery. The item must be unused and unopened, in its original packaging, with its hygiene seal intact and included accessories present. Rights for faulty goods, statutory withdrawal and other mandatory remedies remain protected. Read the full return conditions.

How should I care for my products?

Follow the instructions supplied with each product. Our care guide covers cleaning, charging and storage. If your instructions are missing or unclear, contact us before use.

Is my order discreet?

Questions about packaging and how your order appears? Email us before ordering and we will explain what to expect for your destination.

Still need help?

Email support@doviar.com. Include your order number if available. Please leave out full card details, passwords and intimate photographs.